Question 1

Skincare Refund/Return Policy

Accepted Answer

NO REFUNDS on skincare.

Please contact Us As Soon As Possible via text at 210-201-7057 should you have an issue with your order so we can work on a resolution. Please provide your order # and first/last name when initiating a text conversation with Us.

Please do not leave neutral or negative feedback without giving us a chance to make things right. We are here to assist!

Should we mutually find a return necessary, all items must be returned unused & in original packaging.

Question 2

Payment Methods

Accepted Answer

Bonafide Dreams accepts all major credit cards & offers flexible payment plans through AFFIRM or PAYPAL pending approval.

Question 3

Shipping

Accepted Answer

All orders placed with Us are shipped via USPS Priority Mail or USPS First Class Mail depending on the weight of the order. Delivery timeframes range from 3-7 business days depending on the method of shipment.

All orders are processed & shipped within 3 business days. Orders using payment methods Affirm or PayPal, can take up to 5 business days for processing & shipment.

Shipping rates are based on (1) package weight, (2) package dimensions & (3) your location.

• All shipments are made to the address that you provide at checkout. To ensure that your package gets to you as quickly as possible, please make sure the shipping address is correct and up to date.
    • If you submit an incorrect address, please let us know as soon as possible. We are unable to change your address once your package has shipped.
    • If a package is delivered to an incorrect address that was provided by a customer, we cannot issue a refund or replacement.
    • If a package is returned to us due to an incorrect address, we can issue a refund for the cost of the items only (less shipping) or reship the package if you pay for us to reship it. If you decide to reship to the correct address, we will provide a payment link for shipping fee at that time.

Question 4

How Do I Make Changes To My Order?

Accepted Answer

If you entered the incorrect information during checkout or need to change your order, please contact Us within 24 business hours to resolve the issue. We cannot make any adjustments to orders that have already been shipped. When contacting Us via text regarding your order, please include the order number & name.

Our business hours are 210-201-7057 Mon-Fri 10am-7pm cst.

Question 5

Order Processing

Accepted Answer

Our goal is to ship all orders within 3 business days.

- However, if you check out using our Affirm or PayPal payment method, orders can take up to 5 business days for processing & shipment.

Please note that we observe holidays & weekends as non-business days.

There will be occasional instances where shipments cannot be made within 2 business days due to unforeseeable circumstances. Some examples include:
 • Inclement weather.
 • Holiday Demand. We typically ship on weekends between Black Friday through Christmas to help get your orders to you in time for the holidays!

Question 6

How Do I Contact Bonafide Dreams Regarding My Order?

Accepted Answer

Please contact Us via text at 210-201-7057.

We will respond within 24 business hours. If you are contacting us regarding an order with Us, please include the order # & your first/last name.

Our business hours are Mon-Fri 10am-7pm cst.

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